Privacy policy

Privacy Policy
Effective Date: December 18, 2024

At Maravella Glow, we respect and protect your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website MaravellaGlow.com or interact with us through other channels. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to enhance your experience and provide you with high-quality service. The types of information we collect include:

a. Information You Provide to Us:

  • Account and Order Information: Name, email address, phone number, shipping and billing addresses, and payment details.
  • Communications: Messages or inquiries you send to our customer service team or via social media.
  • Marketing Preferences: Details about your preferences for receiving marketing materials or participating in promotions.

b. Automatically Collected Information:

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Information about how you interact with our website, such as pages visited, time spent on the site, and links clicked.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to enhance functionality, analyze usage, and support our marketing campaigns.

c. Information Collected from Third Parties:

  • Social Media Platforms: If you engage with us on platforms like Instagram or Facebook, we may collect your public profile information and interactions.
  • Payment Processors: Data related to your payment, processed securely by third-party providers.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping, returns, and refunds.
  • Communicate with you about your orders, promotions, or updates.
  • Provide customer support and resolve any issues.
  • Personalize your shopping experience and improve our website and services.
  • Detect, investigate, and prevent fraudulent or unauthorized activities.
  • Comply with legal obligations or enforce our terms and policies.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with trusted third parties in the following circumstances:

a. Service Providers:

  • Payment processors, shipping companies, email marketing services, and analytics providers.

b. Legal Compliance:

  • To comply with applicable laws, regulations, or legal processes, or to respond to lawful requests.

c. Business Transfers:

  • In connection with a merger, sale, or acquisition of our business assets.

4. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience. These may include:

  • Necessary Cookies: Enable core functionality like page navigation and checkout.
  • Performance Cookies: Help us understand how visitors use our site.
  • Marketing Cookies: Support our advertising efforts.

You can manage cookies through your browser settings. Note that disabling cookies may affect certain website features.

5. Text Messaging (SMS) Policy

a. Opt-In and Consent:

By providing your phone number and opting in, you agree to receive text messages (SMS) from Maravella Glow, including transactional updates (e.g., order confirmations, shipping notifications) and promotional messages.

b. Opting Out:

You can opt out of promotional messages at any time by replying STOP to any text message. Transactional texts related to your orders will still be sent.

c. Third-Party Providers:

We may use third-party services to deliver text messages. These providers are contractually obligated to protect your information.

d. Data Use:

Your phone number is used solely for delivering SMS communications and is not sold or shared for unrelated purposes.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing them with any personal information.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access Your Data: Request a copy of the personal information we hold about you.
  • Correct Your Data: Update or correct inaccuracies in your data.
  • Delete Your Data: Request deletion of your personal information, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing emails or SMS messages.

To exercise your rights, please contact us at care@maravellaglow.com.

8. Data Security

We implement industry-standard measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your information as long as necessary to provide our services, fulfill transactions, and comply with legal obligations.

10. For California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request details about the personal data we collect and share.
  • Right to Delete: Request deletion of your personal data.
  • Right to Opt-Out: Direct us not to sell your personal data (note: we do not sell data).

To exercise these rights, please email care@maravellaglow.com.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have questions about this Privacy Policy or our data practices, you can reach us at: